Built for HVAC shops

No-cool at 8pm shouldn’t wait until morning.

When a homeowner hits your form or emails the shop, the clock starts. FirstCall drafts a reply in under two minutes, asks a few job questions, offers real dispatch windows, and logs the outcome — with your approval on early sends.

Request a pilot See a sample thread

Free two-week pilot · Works with forms or email forward · contact@withfirstcall.com

The gap

Leads arrive while crews are on roofs and vans are rolling.

HVAC shops live on inbound demand — emergency repairs, seasonal changeouts, quote requests. Plenty of those hits come after hours or mid-job. An hour of silence and the homeowner is already talking to the next company on the list.

FirstCall covers that gap: speed first, then qualification and booking, so more inquiries become scheduled jobs instead of missed callbacks.

  • After-hours form submits Website inquiry at 9:40pm. Shop opens at 7am. Lead already booked elsewhere.
  • Shared inbox buried in noise Vendor mail and spam bury the “AC not cooling” thread from a real homeowner.
  • Tech on a job, phone on mute Dispatcher juggling three trucks. First reply waits until the next stop.

Workflow

How FirstCall works

  1. Catch the inbound

    Point a form webhook at FirstCall, or forward your shared inbox / form alerts to your shop’s lead address. New HVAC inquiries show up as they arrive.

  2. Draft the first reply

    Within about two minutes, a clear draft is ready: acknowledgement, next step, and tone that matches your shop — held for your review.

  3. Qualify and offer windows

    Two or three short questions — issue type, urgency, address area — then real openings from your calendar, not invented availability.

  4. Approve, send, log

    You approve early sends from the Approvals desk. Booked visits and no-shows are logged so you can see reply time and conversion.

Setup

Webhook or email — whichever your shop already uses

Many HVAC shops never touch a webhook. That’s fine. Forward leads by email and you get the same draft → approve → send loop.

Form / CRM webhook

POST new leads as JSON to your FirstCall endpoint. Best when the website or CRM already fires notifications.

Email forward

Forward form alerts or a shared inbox to your shop address (e.g. yourshop@leads.withfirstcall.com). No developer required.

Control

Human approval, by design

Early sends stay under your thumb. FirstCall drafts; you review tone, availability, and booking rules until the shop is comfortable. Homeowners hear from your business — not a black box firing unsupervised mail.

Pricing

Start with a free two-week pilot

We wire one inbound channel, run Approvals with you, and measure reply time against your baseline. After the pilot, simple monthly pricing based on lead volume — no invented sticker price on this page. No long contract required to try it.

FAQ

Questions shops ask

What is FirstCall?

FirstCall is speed-to-lead software for HVAC contractors. It watches inbound web, form, and email leads, drafts a reply in under two minutes, asks two or three qualifying questions, offers real calendar slots, and logs the outcome.

Who is FirstCall for?

HVAC contractors and service shops that get inbound leads from websites, contact forms, or email and want faster first responses without hiring after-hours staff.

Does FirstCall send messages without approval?

Not at the start. Owners approve early sends. Autonomy can increase later once the shop trusts the tone and booking rules.

What if my shop only uses email?

Forward form alerts or a shared inbox to your FirstCall lead address. No webhook required. The same draft, approve, and send flow applies.

How fast is the first reply?

The target is a drafted reply within about two minutes of a new inbound lead, then qualification and calendar offers in the same thread.

How much does it cost?

Start with a free two-week pilot. After that, simple monthly pricing based on lead volume. Request a pilot below to talk through fit — we don’t publish a fake dollar amount before we see your volume.

Is this a chatbot on my website?

No. FirstCall handles inbound leads after someone already contacted you (form, email, or lead notification). It is follow-up and booking, not a website chat widget.

Get started

Request a pilot

Tell us who you are. Submissions go to contact@withfirstcall.com and we follow up from there.

Prefer email? contact@withfirstcall.com